WiComm IT Solutions
Solutions By Industry
Assisted Living
Unified Communications for Assisted Living facilities require unique features that can streamline hospitality and healthcare-related workflows. WiComm IT Solutions offers the right blend of communications technologies designed to help staff, residents, and families stay connected..
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Intuitive & Seamless
Whether you are managing one or several assisted living facilities, WiComm IT Solutions has the communications solution for your needs. Our solutions are designed to empower staff with all of their tools right at their fingertips to seamlessly communicate with colleagues, residents, families, and others. With cloud-based, on-premise, and hybrid deployment models, an advanced suite of intuitive features, and fully-integrated accessories and services, you can focus on serving residents rather than working around your technology.
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Flexible & Mobile
When it comes to Assisted Living facilities, we know how important it is to have a phone system that is tailored to your specific needs. That’s why we have designed our phone systems to include unique features that are essential to running a successful facility. Our systems include a variety of features, including call routing, emergency alerts, and more to ensure that your residents are always taken care of.
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Security & Compliance
Built-in security features and HIPAA-compliant solutions allow you to communicate with peace of mind. Our solutions leverage encryption, firewalls, 24/7 monitoring, adherence to HIPAA regulations, and more protective measures to ensure your communications remain confidential. We also provide E911 call routing that allows the administration to screen 911 calls for true emergencies and handle the rest in-house.
Contact Center
Contact Center technology sits at the intersection of communications and customer service, requiring solutions to enhance the overall experience of agents and end users. WiComm IT Solutions’ Contact Center and Service Insight platforms offer exactly what call centers need to elevate experiences across the board.
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Multi-Location Agility
Managing multiple rooftops is effortless with a WiComm IT Solutions Unified Communications system for automotive dealerships. Our comprehensive portfolio includes cloud-based, on-premise, and hybrid deployment options, an advanced feature suite for voice, video, collaboration, and more, plus fully-integrated supporting accessories. Auto dealerships have the option to unify their locations with a customized system that helps them function as one cohesive entity.
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Effortless Mobility
Unified Communications for automotive dealerships must be able to keep up with employees working both on the floor and off-site, synchronize customer communications, and keep up with increasing demands for mobile support. Dealerships have all of their voice, video, collaboration, and other tools at their fingertips with a system from WiComm IT Solutions. All of your communications work seamlessly so that you can focus on customer service and sales instead of your technology.
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Flexible Platform Options
Understands the considerations that go into choosing the right contact center platform, which is why we offer two high-value options. For the dedicated call center, our Contact Center solution offers all of the leading features and functionality packaged into one centralized, competitively priced solution that integrates with your communications system or stands alone. For more internally focused call center needs, our Service Insight platform provides critical customer insights across all departments, ensuring all employees can offer the best possible service for each customer.
Automotive
Unified Communications for automotive dealerships need flexible, mobile-friendly tools to keep staff in sync and drive sales. WiComm IT Solutions’ dealership communications systems are built with the most flexible deployment models, seamless mobility, and advanced feature suite on the market.
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Multi-Location Agility
Managing multiple location effortless with WiComm IT Solutions. Unified Communications system for automotive dealerships. Our comprehensive portfolio includes cloud-based, on-premise, and hybrid deployment options, an advanced feature suite for voice, video, collaboration, and more, plus fully-integrated supporting accessories. Auto dealerships have the option to unify their locations with a customized system that helps them function as one cohesive entity.
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Effortless Mobility
Unified Communications for automotive dealerships must be able to keep up with employees working both on the floor and off-site, synchronize customer communications, and keep up with increasing demands for mobile support. Dealerships have all of their voice, video, collaboration, and other tools at their fingertips with a system from WiComm IT Solutions. All of your communications work seamlessly so that you can focus on customer service and sales instead of your technology.
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Best Value in UC
Automobile dealerships are in a highly competitive, customer-centric market, so maintaining quality communications is essential and sometimes expensive. With WiComm IT Solutions, it doesn’t have to be. Named the Best Value in Unified Communications by leading industry analysts, our phone system for auto dealerships can save your business up to 70% on your monthly telephone costs. With its “all features included” pricing structure, you don’t have to worry about complex licensing models, hidden costs, or additional fees later on when more users are added.
Education
Education communications technology can serve as an institution’s most significant asset or hindrance in keeping staff, students, and parents informed. WiComm IT Solutions. offers a complete, easy-to-use, and cost-effective communications platform designed to support educational excellence..
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Intuitive User Experience
Education communications solutions are delivered via a comprehensive, fully integrated system that caters to in-person and remote education needs. Our portfolio of cloud-based, on-premise and hybrid solutions allows education institutions to choose the best system for their needs. We also provide end-to-end hardware, accessories, and concierge support, including customization options to help educators and administrators focus on educating their students rather than managing their technology.
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Reliable & Secure
WiComm IT Solutions’ blend of built-in security measures ensures that your education communications technology is safeguarded against viruses, malware, and other attacks. We offer one of the most reliable uptime guarantees in the industry, at 99.999%. No matter where your students are located, their education is always just a click away with end-to-end support for anywhere, any device access to communications tools for video, voice, collaboration, and more.
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Cost-Effective Solutions
You can deliver ivy league education for the industry’s best value at competitive, cost-effective prices that allows you to cut down on billing complexities when you get all of your communications from a single provider. We offer education communications technology solutions for schools of all sizes and can accommodate your unique needs.
Finance
Unified Communications for finance leaders must ensure the highest quality user experience and security. WiComm IT Solutions’ complete, fully-integrated system provides seamless connectivity, reliability, and built-in safeguards that help financial institutions focus on their clients..
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Reliability
Accurate, immediate communications are critical in finance, where a single wrong digit can cause millions in damages, and everything can turn upside down in minutes. WiComm IT Solutions guarantees 99.999% reliability, so financial services professionals stay in contact with their organizations or clients. WiComm IT Solutions even provides extensive disaster avoidance and recovery protections such as automatic backup and failover and voicemail access from email, so financial service professionals are never out of touch.
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Flexibility
The nature of the financial services industry dictates that those involved must be able to communicate however the situation demands. In a single day, an agent may need to fax essential documents, participate in a video conference with upper management, and call a dozen or more clients on the phone. WiComm IT Solutions provides solutions such as Digital Fax via FAXStation, TeamHub, Meet video conferencing, and more to ensure that earnings are never limited by an inability to communicate.
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Mobility
A huge amount of what the financial services industry does is done on the road, whether it is a meeting with a client at a local restaurant or a presentation to potential investors across the country. However, business doesn’t stop when an agent leaves the office. Financial services professionals have to be reachable wherever they are. WiComm IT Solutions enables unprecedented mobility with features such as Find Me / Follow Me call forwarding, desktop, mobile softphones, and Connected Workspaces, ensuring an agent’s ability to communicate is never hampered by their physical location.
Healthcare
Communications serve as the backbone of any business, and this is especially true for the healthcare industry. WiComm IT Solutions’ UCaaS portfolio offers end-to-end solutions that help healthcare providers enhance patient care.
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Customized Workflows
A one-size-fits-all approach to your healthcare communications system ultimately limits productivity and hinders the best patient care experience. Healthcare communications solutions are designed to meet the needs of your staff, patients, and unique operations. We provide a complete, fully integrated solution suite including flexible deployment options, end-to-end solutions for voice, video, conferencing, and more, plus the option to customize your system further.
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Reliability & Flexibility
Mobility is essential for healthcare professionals, as most providers will be on the move while still needing access to their communications at all times. Healthcare communications allow all staff members to keep in constant contact with HIPAA-compliant solutions that work on desk phones, cell phones, tablets, and other devices. All of WiComm IT Solutions’ solutions also guarantee up to 99.999% uptime, the most reliable in the industry.
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Security & Compliance
Protect your confidential data with HIPAA-compliant communications solutions. WiComm IT Solutions adheres to all HIPAA guidelines and customizes your system to comply with security standards. We also provide additional security features and solutions to optimize your HIPAA-compliant phone system.
Restaurants
Restaurants today do it all— take-out, delivery, and dine-in. With patrons expecting to place orders online, use third-party apps for food delivery, or make reservations from the comfort of their homes, restaurants need a unified communications system to address all of these needs..
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Real-Time Analytics
Quick Service Restaurants, especially chains and large franchise operations, depend on analytics to properly schedule employees and track their performance. WiComm IT Solutions offers several real-time analytics solutions, including in-depth reporting, customer engagement insights, and presence monitoring for a bird’s eye view of business activity. With a system that can be deployed from the cloud, on-premise, or in a hybrid environment that scales to your business needs, your restaurant business can keep up with fast-paced orders and quickly changing workflows.
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​ Point Of Sale (POS) Integration
The faster that your agents can handle a call, the more calls they can take, and the higher your customer satisfaction will be. WiComm IT Solutions can customize your communications system with integrations to your CRM, allowing you to organize, track and manage all of your customer information, activities, and conversations. Restaurants can see incoming calls displayed as customized “screen pops” containing information about the customer, including details on contact information or other CRM available fields for previous calls, interactions, and orders. Screen pops allow users to know all about the customer and their past interactions before they even pick up the call.
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Business Continuity & Quality Of Service
A restaurant that is unable to take orders is in deep trouble. The razor-thin margins that many Quick Service Restaurants operate under make this situation even worse. WiComm IT Solutions guarantees 99.999% uptime reliability. Even better, our extensive suite of disaster avoidance and recovery protections ensures that your calls keep coming in even if one of your locations is inaccessible due to disaster.
Retail
Unified Communications for retail stores helps create seamless workflows to increase sales behind the scenes. WiComm IT Solutions’ retail communications solutions are fully equipped and customizable to ensure the best staff and shopper experiences.
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Simplicity
The retail industry can be extremely complex, so a communications system mustn’t make operations any more difficult. WiComm IT Solutions’ solutions are easy to use and manage, leaving retailers more time to focus on selling. Our complete portfolio provides everything your business needs in one centralized platform, with flexible deployments, tightly integrated phones, and features like cloud-based auto-attendants that help you deliver the best possible customer experiences.
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Functionality
WiComm IT Solutions offers numerous advanced features and services that improve the operations of retail stores. Our call center solutions, such as Contact Center, improve agent performance, management, and customer experiences. Our line bursting feature makes it so no caller will ever hear a busy signal. Find Me / Follow Me call forwarding automatically routes calls to cell phones, making it so regional managers, truck drivers, and employees on the sales floor never have to miss a call.
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Scalability
WiComm IT Solutions’ solutions are scalable enough to meet the needs of single-location mom-and-pop stores to the largest retail chains. Our system is designed for ultimate flexibility, to support you during peak times without dramatically increasing costs, and growing with you as your business requires. You get more than a highly scalable communications platform–you also get an extended concierge support team providing ongoing maintenance and real-time support.